Shipping & Delivery Issue Policy

At Avloron, we work hard to ensure that every order is fulfilled and delivered as smoothly as possible. However, shipping delays or delivery issues may occasionally occur. This policy explains how such situations are handled.

1. Order Processing

Orders are processed as quickly as possible after purchase. Processing times may vary depending on the product type, order volume, customization requirements, and business days.

Estimated production and shipping timelines shown on the website are estimates only and are not guaranteed unless otherwise stated.

2. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Avloron is not responsible for delays, failed deliveries, or losses caused by:

  • Incorrect address entered by the customer
  • Missing apartment or unit number
  • Incomplete recipient information
  • Undeliverable address provided at checkout

If an order is returned due to an address issue caused by the customer, additional reshipping fees may apply.

3. Shipping Delays

Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by:

  • Weather conditions
  • Carrier delays
  • High seasonal demand
  • Customs or local delivery disruptions
  • Operational delays beyond our control

Avloron is not liable for shipping delays caused by the carrier or other external factors once the package is in transit.

However, we will do our best to assist customers in tracking their shipment and reviewing possible next steps.

4. Delivered but Not Received

If tracking shows that your package was delivered but you have not received it, please:

  • Check around your delivery location
  • Ask household members, neighbors, building staff, or front desk personnel
  • Contact the carrier for delivery confirmation
  • Reach out to us at support@avloron.com

Avloron is not automatically responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.

Any assistance or resolution in these cases is provided at our discretion and may depend on:

  • Carrier confirmation
  • Delivery scan records
  • Claim eligibility
  • The specific circumstances of the order

5. Lost Packages in Transit

If a package appears to be lost in transit, please contact us so we can review the shipping history.

A package may be considered lost only after a reasonable carrier review period and based on the tracking status.

If the package is confirmed lost in transit, Avloron may offer one of the following, depending on the case:

  • Free replacement
  • Refund
  • Store credit
  • Other reasonable resolution

6. Damaged Packages

If your package arrives visibly damaged, or the item inside is damaged during transit, please contact us within 7 days of delivery.

To help us review the issue, please provide:

  • Order number
  • Photos of the damaged item
  • Photos of the outer packaging
  • Photos of the shipping label
  • Video evidence if relevant

For approved claims caused by shipping damage, Avloron generally offers a free replacement first. If replacement is not possible, a refund or another resolution may be offered.

7. Missing Items

If your package arrives with missing items, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of everything received
  • Packaging photos
  • Shipping label photo
  • Description of the missing item(s)

After review, Avloron may offer a replacement, refund, or other appropriate resolution.

8. Incorrect Items Received

If you receive the wrong item, wrong size, wrong design, or wrong variation due to our fulfillment error, please contact us within 7 days of delivery.

For approved claims, Avloron will generally provide:

  • Free replacement
  • Refund of the affected item
  • Refund of applicable shipping charges when appropriate

9. Returned to Sender / Unclaimed Packages

If a shipment is returned to sender because of:

  • Incorrect address provided by the customer
  • Delivery refusal
  • Failure to claim the package
  • Delivery not possible at the address provided

Avloron may, at its discretion:

  • Reship the item at the customer’s expense
  • Issue a partial refund
  • Deduct original shipping and handling costs where applicable

Returned-to-sender packages are not automatically eligible for a full refund.

10. Shipping Carrier Responsibility

Once a package is transferred to the carrier, carrier operations are outside of Avloron’s direct control.

We are not responsible for:

  • Carrier transit delays
  • Missed delivery attempts
  • Theft after confirmed delivery
  • Delivery to the correct address provided by the customer but received by another person at that location
  • Delays caused by local carrier backlog, natural events, or other external disruptions

11. Non-Delivery Due to Customer Error

Avloron is not responsible for non-delivery when caused by customer-provided errors, including:

  • Wrong shipping address
  • Incomplete address
  • Incorrect contact information
  • Failure to monitor tracking or claim the package in time

Any reshipment or refund in these cases is at Avloron’s discretion.

12. Contact Us

If you experience a shipping or delivery issue, please contact us with complete order details:

Avloron
Email: support@avloron.com
Address:
30 N Gould St, Ste R
Sheridan, WY 82801
USA