Refund Policy

At Avloron, we are committed to providing a fair and transparent resolution process if there is an issue with your order. Please review our Refund Policy carefully before making a purchase.

1. General Refund Policy

Refunds are only issued in eligible and approved situations. Because some of our products are made-to-order or personalized, not all orders qualify for a refund.

Depending on the circumstances, Avloron may offer one of the following:

  • Free replacement
  • Full refund
  • Partial refund
  • Store credit
  • Other reasonable resolution

For orders affected by our error, including damaged, defective, or incorrectly fulfilled items, our standard resolution is a free replacement first. If a replacement is not available or not appropriate, a refund may be issued instead.

2. Timeframe for Refund Requests

Customers must contact us within 7 days of the delivery date shown by the shipping carrier in order to request a refund related to:

  • Damaged items
  • Defective items
  • Incorrect items
  • Missing items
  • Not-as-described issues
  • Other order-related problems

Requests submitted after 7 days of delivery may not be eligible for a refund.

3. Refund Eligibility

A refund may be approved in the following situations:

  • The customer received a damaged item
  • The customer received a defective item
  • The wrong item, size, color, or variation was sent due to our error
  • The item is materially different from what was ordered
  • The order cannot be replaced due to stock, production, or availability issues
  • An approved return is received back in acceptable condition
  • A cancellation request was submitted within the allowed cancellation window

All refund requests are subject to review and approval.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

  • The request is made more than 7 days after delivery
  • The item has been used, washed, altered, or damaged after delivery
  • The customer ordered the wrong item, size, color, or design by mistake
  • The customer changed their mind after the order was processed
  • The item is personalized and there is no error on our side
  • The customer entered incorrect personalization details
  • The package was delivered to the address provided at checkout, but was lost or stolen afterward
  • The shipping address entered by the customer was incorrect or incomplete
  • The order was not canceled within the permitted timeframe

5. Personalized and Made-to-Order Products

Because personalized and made-to-order products are created specifically for each customer, they are generally non-refundable unless they arrive:

  • Damaged
  • Defective
  • Incorrect due to our error
  • We do not offer refunds for personalized orders due to:
  • Change of mind
  • Customer input errors
  • Incorrect spelling, dates, names, or details submitted by the customer
  • Preference regarding color, design placement, or style when the order was produced as requested

6. Bedding and Opened Packaging

For bedding-related items, Avloron may accept review of refund requests even if the package has been opened, provided the item remains eligible under our policy.

However, refunds may still be denied if the returned item shows signs of:

  • Use
  • Washing or laundering
  • Sleeping use beyond inspection
  • Stains, odors, lint, pet hair, or contamination
  • Missing tags, labels, or packaging components
  • Damage caused after delivery

Opened packaging does not automatically disqualify bedding products, but eligibility depends on the item’s condition after inspection.

7. Return-Based Refunds

If a return is approved, the customer must wait for return instructions before sending the item back.

Once the returned item is received and inspected, Avloron will determine whether the refund is approved.

To qualify for a refund after return, the item must generally be:

  • Unused
  • Unwashed
  • In original condition
  • Returned with original tags, labels, packaging, and included components where applicable

We reserve the right to deny a refund or issue a partial refund if the returned item is not in acceptable condition.

8. Shipping Fee Refunds

Shipping fee refunds depend on the reason for the refund.

If the issue was caused by Avloron

Examples include:

  • Wrong item sent
  • Damaged item received
  • Defective item received
  • Fulfillment error

In these cases, Avloron will refund the item price and any applicable original shipping charges.

If the issue was not caused by Avloron

Examples include:

  • Customer changed mind
  • Customer ordered by mistake
  • Customer prefers another option
  • Customer entered wrong address

In these cases:

  • Original shipping charges are non-refundable
  • Return shipping costs are the customer’s responsibility, if a return is approved

9. Partial Refunds

In some situations, Avloron may offer a partial refund instead of a full refund, including but not limited to:

  • Minor cosmetic issues that do not affect use
  • Items returned in less than original condition
  • Situations where the customer prefers to keep the item
  • Cases where a fair compromise is appropriate

10. Refund Processing

If approved, refunds will be issued to the original payment method used at checkout.

Please note:

  • Refund timing depends on your bank or payment provider
  • Processing times may vary
  • Avloron is not responsible for delays caused by financial institutions after the refund has been initiated

11. Proof Required

To request a refund, customers may be required to provide:

  • Order number
  • Full name
  • Email used for the order
  • Description of the issue
  • Clear photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • Video evidence when relevant

Failure to provide sufficient evidence may result in denial of the refund request.

12. Contact Us

If you need help with a refund request, please contact:

Avloron
Email: support@avloron.com
Address:
30 N Gould St, Ste R
Sheridan, WY 82801
USA